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Training seminars

At MindTouch, we're committed to customer success. We believe that expert customers drive expert knowledge experiences so we provide both self-service training videos and instructor-led trainer seminars.  
 

What is covered?


  Self-training
Online video
Beginner training Author training Admin training
Session length   60 minutes 60 minutes 60 minutes
Audience
  • Support agents
  • Engineers
  • Technical writers
  • Brand managers
  • Site owners
  • Support agents
  • Engineers
  • Technical writers
  • Brand managers
  • Site owners
  • Support agents
  • Technical writers
  • Site owners
  • Site owners
  • Project managers
Delivery medium Video/documentation Remote with screen share
Topics covered
What is MindTouch?   icon_check.png    
Public vs. private sites
Defining basic security
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Registration & sign-in
First time log in
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Community engagement
Feedback & ratings
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Navigation
Using breadcrumbs & hierarchy navigation
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Users & groups
Defining your user sets
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Understand content structure
What is the required structure in MindTouch?
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Understand search
Reviewing when to use search
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SEO best practices
Drive organic traffic
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Work with drafts
Creating content before publishing
 
 
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Import legacy content
Creating content before publishing
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The editor
Understanding basic editing options
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Media repository
Setup and Best Practices for Branding
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Code syntax highlighter
Developer Documentation
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Reuse content
Single-sourcing page content across the site
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Site security
Establishing site-wide security
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Page classification manager
Creating and managing metadata
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Using templates
Content, Branding, Functional
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Apply branding
Basic vs. extended branding
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Configuring Google Analytics
Analyze your site traffic
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Adding a domain
Configure your own domain to drive adoption
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Ways to extend in the future
Additional features to consider
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Additional reading


KCS methodologies
Best practices for Knowledge-Centered Services
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Article quality index
Best practices  (example AQI calculator)
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Writing a knowledge newsletter
Examples and sources
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Introduction to the MindTouch API
Knowledge as a Service (KaaS)
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