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MindTouch Success Center

Planning for user permissions

This page applies to:MindTouch (current)

This article provides example permission configurations for different user scenarios.  
 

Scenarios


  Scenario Permission Best Practices

Self-help

 

Consuming:  You want your users to self-help and resolve their own issues.
 

Author:  You want your content to be authoritative and produced by internal subject matter experts (SMEs). 

1. Site:  Set your site to public.

2. Community members: Although your biggest users user base will be anonymous users, we still recommended you Allow anyone to create a viewer/commenter account commenter account (navigate to  Site tools > Control panel > Configuration.

3.  Pro members: Unlike community members, pro members can modify and create content. You can either create a brand-new pro member or promote a community member to a pro member in Site tools > Control panel > Users.  

Pro members can have multiple levels of control. For instance, an author can only modify a page, whereas an editor can move and delete a page. In this scenario your employees/SMEs will be considered pro members.  

Feedback

Consuming:  You want your users to self-help and resolve their own issues while continuing to increase their expertise in your product or service.
 

Author:  You want your content to be authoritative and produced by your SMEs while allowing customers to interact with content to expose successes and failures. 

1. Site:  Set your site to public. 

2. Community members: Allow users to register and join the site in Site tools > Control panel > Configuration by checking the Allow anyone to create a viewer/commenter accountcommenter account.  

In this scenario, your users/customers are considered community members

3.  Pro members: Unlike community members, pro members can modify and create content. You can either create a brand-new pro member or promote a community member to a pro member in Site tools > Control panel > Users.  

Pro members can have multiple levels of control. For instance, an author can only modify a page, whereas an editor can move and delete a page. In this scenario, your internal SMEs will be considered pro members.  

Collaborate

Consuming:  You want your users to self-help and resolve their own issues while continuing to increase their expertise in your product or service.  
 

Author:  You want your content to be authored by both internal and external subject matter experts (SMEs).  

1. Site:  Set your site to public.

2. Community members: Allow users to register and join the site in Site tools > Control panel > Configuration by checking the Allow anyone to create a viewer/commenter accountcommenter account.  

In this scenario your users/customers are considered community members. 

3.  Pro members: Unlike community members, pro members can modify and create content. You can either create a brand-new pro member or promote a community member to a pro member in Site tools > Control panel > Users.  

Pro members can have multiple levels of control. For instance, an author can only modify a page, whereas an editor can move and delete a page. In this scenario, your internal and external SME customers, partners and colleagues will be considered pro members. 

* There are significant benefits to your site being public. Existing users can consume, interact with and reference content. Web search engines can index your authoritative content and thus increase your web search prominence.  

 



 

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