Skip to main content
MindTouch Success Center

Accessing your site over SSL

This page applies to:MindTouch (current)

This article reviews various considerations to take into account when accessing your site over SSL (Secure Sockets Layer).
 

All MindTouch sites require an SSL certificate.

 

SSL types


The most common SSL covers a single domain such as www.domain.com.

Subject Alternate Name (SAN) SSL certificates can contain several domains such as www.domain.com and help.domain.com. SAN certificates are not the same as Wildcard SSL certificates. Wildcards cover all subdomains (e.g. *.domain.com).

If you are using the older (non-Touchpoint) contextual help implementation or Touchpoint for Salesforce Community Cloud, a specific Subject Alternate Name (SAN) SSL certificate is required. 

 

SSL considerations


Custom domains

When configuring your MindTouch site with a custom domain (e.g. help.domain.com) and an SSL for your custom domain, the complimentary https://*.mindtouch.us domain will no longer redirect to your custom domain. If your site is utilizing a custom domain without an SSL, then the complimentary https://*.mindtouch.us domain will redirect accordingly.

Encryption

MindTouch requires that SSL certificates be SHA-256 compatible. Please be sure your SSL is created with this encryption level support.

Server type

If SSL providers ask which type of web server the SSL needs to be generated for, choose an option for Apache.

HTTPS

To ensure all of your site traffic is secure, once your new domain is in place along with your SSL, all traffic is forced to HTTPS.

 

What's next?


Learn how to add SSL certification to your MindTouch site.

  • Was this article helpful?