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Add append and prepend text to contextual help

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This article explains how to add sections to the top and bottom of the inner frame of contextual help.

What can I do with append/prepend?

Append/prepend allow you to add HTML and Javascript to the top or bottom of your contextual help dialog. This provides the following benefits:

  • Ability to add custom analytics to your contextual help and track your user's behavior within your web application.
  • Ability to add Marketing Automation to contextual help to tie into your marketing and sales flow.
  • Ability to add chat within contextual help so that you can provide interactive support to your customers and be aware of what article they need help on.
  • Ability to add a custom message within your contextual help dialog that you want to broadcast to all users.

Append/prepend vs. custom header/footer

The contextual help dialog has two separate areas:  (1) The inner dialog and (2) the outer frame.

The outer frame is highlighted in blue above and is above and below the inner dialog. Custom header/footer for contextual help targets the outer frame whereas the append/prepend adds to the top and bottom of the inner dialog as it relates to the article being shown. 

Append/prepend example

Here is an example of append/prepend where Top of the Page and Bottom of the Page was added to the top and bottom of the inner dialog:


The above was added with the following DekiScript code:

<b>"Top of the Page";</b>

    <body target="f1_append">
        <p><b>"Bottom of the page"</b></p>



Support will provide the template for you to enable this functionality. In the above example, be sure to surround any text strings with double quotes to ensure the DekiScript block renders the text as a string and not a variable.

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