MindTouch reports deliver insight into the usage and efficiency of your documentation. MindTouch reports provide an opportunity to continuously monitor how your customers are using your site and provide actionable data to improve content and workflows.
Why use MindTouch reports?
- Maximize ticket deflection. Your MindTouch site is your customer's main point of help before contacting your support team. Aside from optimizing your content strategy, understanding how your customers are obtaining help, as well as if they are successful or struggling, is crucial to maximizing your support team's ticket deflection.
- Gather intelligence for strategic plan improvements. MindTouch reports give administrators the insight they need to contribute intelligence for strategic plan improvements. Reports include both graphical and detailed information for specific targeted areas of interest. In addition, reports can be focused in a specific date range for a more granular understanding.
- Empower content strategists. With user behavior data, MindTouch provides insight for content strategists to rethink structure and content to best serve the customer.
MindTouch reports are only available for Pro members with an administrative role.
- Structure Reports
- MindTouch built-in tools monitor your site structure and identify errors to optimize navigation and search experience for your users.
- Marketing and Web Analytics
- Connect your MindTouch data and content usage to other tools across your web properties. MindTouch integrates with automated marketing tools such as Marketo, Eloqua, and Pardot or web analytics with Google Analytics, Ominture, and Webtrends.
- Integrate with web analytics
- Google tools integration
- Webtrends integration
- Adobe Analytics (formerly Omniture) integration
- Configure Google Analytics
- Marketo integration
- Pardot integration
- Eloqua integration
- Google Analytics dashboards
- Measure Ticket Deflection
- Merge MindTouch report CSVs
- Create performance leaderboards