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MindTouch Success Center

What is a HelpRequest?

Written by Yuri Gorokhov
Software Engineer at MindTouch
This page applies to:MindTouch (current)

HelpRequest is an atomic unit of help delivered to a user across channels such as your success center, in-product contextual help and others. Specifically, the HelpRequest is an HTTP(s) request that is either a page view, a search query or a PDF generation. Each of these actions constitutes a unique unit of help delivered to a user:

►  Page views
MindTouch only tracks pages in the main name-space when possible. Templates, special and user pages are not counted.
►  Search
While a search counts, scrolling or viewing subsequent pages on the search results page does not count.
►  Files
MindTouch does not track file requests except for PDF-generated views.
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