MindTouch reports are likely the most important tools you can leverage to gather insight into what kind of user experience your site provides. What are your users searching for most? What topics seem to be of biggest interest? How well is your site integrating with your CRM? Which articles are the most helpful? Who is contributing content? How outdated is my content? How many pages were recently created or modified? With MindTouch reporting, the answers to these questions no longer have to be a secret or difficult to obtain. The MindTouch reporting tools in the dashboard provide you with details on the effectiveness of your site and the opportunity to plan for improvements:
- HelpRequest usage. Track the usage of any API integration that you implement. The resulting report allows your administrators to monitor the adoption and quality of your MindTouch integrations. This link is visible to admins only.
- Search terms and queries. Find out which search queries are most popular among your users and which search results seem to provide the most useful answers. Learning about your users' searches allows you to develop a content strategy that ensures you are always providing relevant information. This link is visible to admins only.
- Page summary migration. Find out which articles have not yet been updated to our new page summary format. Remember that page summaries help Google identify your content and push you further up the returned search results.
- Site activity. View how many pages your contributors created, edited and deleted, and how many new users were added to your site. Continuous updates on existing articles or the creation of new articles allows your users to learn and grow as you improve your authoritative content. This link is visible to admins only.
- Site history. View how your site was changed on any given day. Find out which contributor changed a page element (tag, page summary, status) or when a page was created, formatted, or edited and use that information to further pinpoint which action may have had a significant impact on a particular page.
- User activity. Gain insight into a specific user's search and viewing history. Learning what articles a specific user has viewed and what type of information a user searched for can be instrumental in informing the best possible customer support experience for that user. Based on the user's interaction with your site, your support and success teams can provide further relevant information to help the user become a successful user advocate.
- User contributions. See all the changes a specific user made.