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MindTouch Success Center

Community Scoring Report

The Community Scoring Reports lists how users rate content in your MindTouch site.

Results can be narrowed based on search queries or extended by using advanced search operators. This report can also be downloaded as a .csv for offline analysis.

Access the report

  1. From the MindTouch toolbar, select Site toolsDashboard.
  2. Under SEO, select Community scoring.

Use the report

Report on search query: Filter for a specific search query to see how users rate content regarding a specific product or feature. Enter a term to only display results for articles that contain that keyword.

community scoring search query.png

High level details: Includes number of Pages with ratings, Average quality score represented as a percentage, and percentage of Unrated pages among your content.

Page count graph: Graphical display of the number of pages rated for a specific score range.

Report table: Displays page rating details

  • Page: Page title (hyperlinked to the actual page), parent page, and page tags.
  • Rating: Overall rating for the article.
  • Votes: Number of people who have rated the article. 
  • Last edited: Date the article was last edited. 
  • Views (binocular icon): How often the article was viewed, including Pro, Community, and Anonymous users.
  • Edits (pencil icon): How often the article was edited. 

Tips to use the report

  • Look for trends. Determine whether your most popular content may be related to having been recently updated or to trending topics based on newly released features.  
  • Prioritize content efforts. Based on of page views and scoring, concentrate your efforts on articles that should be doing well.
  • Sort articles alphabetically by clicking the up and down arrows in the table header. 
  • Sort by highest rated pages: The highest rated pages within your site should be featured within your marketing channels and regularly promoted by your support agents
  • Sort by lowest rated pages: The lowest rated pages should be targeted in your documentation lifecycles to be updated. Be sure to cross-reference customer feedback on these pages by managing feedback in a knowledge queue.
  • Download the Community Scoring Report.
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