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MindTouch Success Center

Analyze site usage with the usage report

Written by Ben Terris
Product Analyst at MindTouch
This page applies to:MindTouch (current)

What is the usage report?

The usage report provides insight into how your site's success is impacting your licensed HelpRequests. Depending on your MindTouch license, you will have a different limit of HelpRequests assigned to your site. 


Why should I use the usage report?

Keep an eye out on your HelpRequest usage. If your actual usage exceeds your baseline licensed usage, congratulations! Your customers are vigorously self-serving. Consider contacting you customer success manger to upgrade to a higher-level license.


Where is the usage report?

  1. On the MindTouch toolbar, select Site toolsDashboard.

  1. Under Reporting, click HelpRequest usage.

How do I use the usage report?

The usage report consists of the following:

  1. Usage to date: How many HelpRequests have been generated on your site since the start date of your license.
  2. Annually licensed: How many HelpRequests available to you in your license.
  3. Projected usage: How many HelpRequests you are calculated to use by the end of your license date.
  4. Start date: Beginning date of your license.
  5. End date: End date of your license.
  6. Chart: Compares your sites actual HelpRequest usage with your licensed usage amount.
  7. Channel table: Lists the different channels that generated HelpRequests for your site.
  • Web help: View and search article/PDFs
  • MindTouch contextual help: View and search within a contextual help box
  • API: Any custom requests that have an origin
  • mt-custom-search: Custom configured
  • mt-zendesk: Custom configured
  • dynamicsearch: Custom configured.
  • Total: Total count of HelpRequests from the above list.

How can I download my HelpRequest logs?

Learn how to download your HelpRequest logs.

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