This article provides an overview of the search-in-place Touchpoint.
What is the search-in-place Touchpoint?
The search-in-pace Touchpoint is an easily embedded integration users can use to search your MindTouch product documentation from any of your web properties or web applications.
Example use case
Your customer has visited your e-commerce site and has found a great product to buy. The customer adds your product to the shopping cart but all of a sudden has last-minute questions about the product. The customer is ready to leave your site to search the internet but then notices your search-in-place Touchpoint in the shopping cart. The customer enters a question into the search bar and finds an article listed in the results list that seems to answers the question. The customer reads the article and the information confirms the buyer's decision to purchase. Thanks to your embedded search-in-place Touchpoint, the buyer is able to access additional information that helps inform the customer's buying decision and the customer ends up placing the order.
How customers experience the search-in-place Touchpoint
- Your customers notice the Touchpoint's search bar on your web page:
There is a fixed amount of white space below the search bar (determined by the search-in-place Touchpoint configuration) to display search results.
- Customers enter a search term, and the search-in-place Touchpoint returns product pages that live on your MindTouch site and are relevant to the search.
- Customers have the option to view additional results or to enter a different query to search further.
Learn how to create, configure and embed Touchpoints in your web properties and applications.