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Create your Touchpoint for Zendesk private app

Create and configure the Touchpoint for Zendesk before uploading it into the Zendesk environment.

After creating your Touchpoints, don't forget to upload your private app into Zendesk!


  • Admin access to your site's dashboard
  • Touchpoints enabled on your site
  • SSL (HTTPS) set up for your site

How to create your Touchpoint for Zendesk private app

Step 1: Create your Touchpoints 

  1. Log in to your site.
  2. From the MindTouch toolbar, click Site tools
  3. Select Dashboard.


  1. Navigate to Integrations > Touchpoint Management.
  2. Create the necessary Touchpoints. If you need a refresher on how to create them, review the following:

You MUST include the following Zendesk hostname: for each of these Touchpoints!  Failure to do so will result in not being able to select the Touchpoints for the Touchpoint for Zendesk private app.

It will help if you give your Zendesk-specific Touchpoints a common naming convention so it is easy to select them in the Zendesk package.


Step 2: Create and download your Touchpoint private app

  1. In the "Select a touchpoint" dialog, select Touchpoint for Zendesk.

  2. Select your Touchpoints to include in the Zendesk private app.


You will only be able to select the Touchpoints that have been given the Zendesk hostname


  1. Click Download Private App. Your Zendesk private app will download as a .zip file ready for upload into Zendesk.

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