Skip to main content
MindTouch Success Center

Create your Touchpoint for Zendesk package

Written by Ricky Nguyen
Product Analyst at MindTouch
This page applies to:MindTouch (current)

This article describes how to create and configure the Touchpoint for Zendesk before uploading it into the Zendesk environment.

After creating your Touchpoints, don't forget to upload your package into Zendesk!



  • Admin access to your site's dashboard
  • Touchpoints enabled on your site
  • SSL (HTTPS) set up for your site

How to create your Touchpoint for Zendesk package

Step 1: Create your Touchpoints 

  1. Log in to your site.
  2. From the MindTouch toolbar, click Site tools
  3. Select Dashboard.


  1. Navigate to Integrations > Touchpoint Management.
  2. Create the necessary Touchpoints. If you need a refresher on how to create them, review the following:

You MUST include the following Zendesk hostname: for each of these Touchpoints!  Failure to do so will result in not being able to select the Touchpoints for the Touchpoint for Zendesk package.

It will help if you give your Zendesk-specific Touchpoints a common naming convention so it is easy to select them in the Zendesk package.


Step 2: Create and download your Touchpoint package

  1. In the "Select a touchpoint tool" dialog, select Touchpoint for Zendesk.

  2. Select your Touchpoint tools to include in the Zendesk package.


You will only be able to select the Touchpoint tools that have been given the Zendesk hostname


  1. Click Download Private App. Your Zendesk package will download as a .zip file ready for upload into Zendesk.

  • Was this article helpful?