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Search Touchpoint

This article provides an overview of the search Touchpoint.

What is the search Touchpoint?

The search Touchpoint is an embeddable integration users can use to search your product documentation from any of your web pages or web applications.

Example use case

An analysis by your marketing manager reveals that your help content isn't receiving the amount of traffic you were hoping for and that your domain authority is only slowly improving. Your site may be new, or potential buyers aren't aware of the amazing resource at their fingertips that may help them make informed decisions. Since your product blogs are getting high traffic on your website, your content strategist decides to embed a search Touchpoint on your blog page. Now visitors who are enticed by your blog's content have the opportunity to educate themselves about your product values and features.       

How users experience the search Touchpoint

  1. Users notice the search bar on your web page or application:

Screenshot of the search touchpoint

  1. Users enter their queries into the search bar and are redirected to your MindTouch site's search results page where they can search for specific product information.

Screenshot of the search touchpoint results page
 

Prerequisites

How to embed the search Touchpoint

Step 1: Copy the embed code

Note to user   NOTE:  Skip this section if you already copied the code when you created your search Touchpoint.

  1. Navigate to Site Tools > Dashboard > Integrations > Touchpoints Management.
  2. Scroll to Currently enabled Touchpoint tools, select your tool and click Copy code to clipboard.

Screenshot of the search Touchpoint embed code

Step 2: Embed the search Touchpoint

  1. Navigate to the page on which you want to embed your search Touchpoint.
  2. Decide where on the page you want to add the search Touchpoint .
  3. If necessary, consult with your product developers to access the HTML of your web application.
  4. Paste the embed code directly into the HTML of your web page or application.

Step 3: Test your search Touchpoint

  1. Open your web page or application.
  2. Type a search into the search bar.
  3. Verify the search takes you to the MindTouch search page.
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