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MindTouch Success Center

Why should I integrate with support and help desk systems?

This page applies to:MindTouch (current)

MindTouch can integrate with a host of support ticketing and help desk systems. This article covers supported integrations.


What are the benefits of integrating MindTouch into your systems?

Integrating MindTouch into your support ticketing or help desk system provides the following benefits to your agents and customers:

Benefits to your agents

  • Quick access to your MindTouch documentation from any ticket.
  • Ability to create a new article from a support ticket.
  • Ability to associate articles with a case with a single click.
  • Include MindTouch articles in a response with a simple drag and drop.
  • Centralized location for all documentation.

Benefits to your customers

  • Faster response times for support.
  • Easier access to documentation as it is being published by agents.
  • Making self-service easier.
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