MindTouch for Salesforce integrations allows support agents to leverage MindTouch content while resolving cases without leaving the Salesforce interface.
- Auto search - Automatically displays search results based on the submitted case subject field.
- Search - Manually search MindTouch content from within Salesforce.
- View and navigate - View and navigate MindTouch content from within Salesforce.
- Link-to-case - Link a MindTouch page to a custom object called "Related Articles".
- Insights - View customer activity of MindTouch searches and pages viewed before ticket submission.