SAP provides an intuitive interface for your agents to interact with your customers through multiple channels including social media. Integrating SAP Knowledge Central by MindTouch with your SAP CRM will allow your agents to access automatic help recommendations in the SAP interface.
What are the benefits of this integration?
Integrating SAP Knowledge Central by MindTouch with your SAP CRM provides the following benefits to your agents:
- Decreased time to close for tickets
- Ability to ramp up new agents faster
- Decreased ticket submission because of self-service access
How do I set up the SAP Knowledge Central integration?
For more information on how to integrate your SAP CRM, contact your SAP account executive.