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NICE CXone Expert
Expert Success Center

Filter Configuration Options

Applies to:
All MindTouch Versions
Role required:
N/A
Expert Intelligent Search includes default filter options for Location, Classification, and Attachments (toggle). Use custom CSS to hide default search filters.

See example CSS below to hide Custom Classifications or the Attachments toggle. Follow CSS Guidelines to add the CSS to the appropriate CSS field in the Control Panel. 

Intelligent Search (announced 2020-02-20, expected to release 2020-03-02 - 2020-03-06)
Expert is updating the search experience with an improved Intelligent Search. The current version of Expert will receive an updated search algorithm and user interface. Previous version of Expert (MT4) and search integrations will receive the updated algorithm without any user interface changes.

Classification Filter - previous search experience

Click the ellipses icon below the Category and Guide Filter to expand or collapse the Classification Filter.

MindTouch Search Filters

Classification Filter - new search experience

The updated search user interface shows Location, Classification, and Attachments (toggle) in new left filter menu.

Search-Filters-Default.png

Example CSS to hide Custom Classifications

Replace [classification-prefix], without brackets, with the exact prefix for the Custom Classification you want to hide. Find the Classification prefix by navigating to Site Tools > Control Panel > System Settings > Classifications and copy the text in parentheses next to the Classification label.

//HIDE CUSTOM CLASSIFICATIONS FROM SEARCH FILTERS
.mt-search-filters-classification-[classification-prefix],
.mt-search-filters-classification-[classification-prefix], {
     display: none;
}

Example CSS to hide Attachment toggle

//HIDE ATTACHMENT TOGGLE FROM SEARCH FILTERS
.mt-search-filters-option-attachments {
     display: none;
}

 

 

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