Skip to main content
NICE CXone Expert
Expert Success Center

Knowledge Management

Knowledge Management
Knowledge Management principles enable organizations to effectively capture, distribute, and share knowledge.

The new standard of enterprise knowledge management requires a platform capable of delivering an integrated experience across all of your channels. Organizational knowledge can accelerate employee productivity, empower partners, and make it easier for customers to be successful.

  • Knowledge Base Software
    A knowledge base (KB) is a repository of organized information that users can access through browse and search functions.
  • Leverage Conditional Content
    Conditional content simplifies the management, organization, and creation of self-service knowledge across multiple personas to create a more personalized experience.

How to evaluate knowledge management platforms

Supporting your customers throughout their entire journey is a big challenge. Set your organization up for next-generation customer experiences by choosing next-generation knowledge management software.

KM Platform Guide

 

  • Was this article helpful?