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MindTouch Success Center

Add feedback to custom articles

If you have created custom articles types and want to provide your MindTouch users with the opportunity to leave feedback about your articles, follow the steps in this article.

Setting up feedback requires administrator privileges.

Why should I add user feedback to my custom articles?

User feedback is an invaluable source of ensuring your customer's successful engagement with your content. While analytics provide data to show the frequency of an action (or lack thereof), analytics rarely provide insight into the cause for action or inaction. Obtaining customer feedback allows you to learn about your customers' content needs and allows you to change or build out your MindTouch content to guide your users towards a successful self-service experience.

How to add feedback

Set up your default feedback email

  1. On the MindTouch toolbar, select Site tools > Control panel.

  1. Click Configuration under System Settings.

  1. Enter your Email Address for User Feedback and click Save.

To sent article feedback notifications to multiple users, we recommend setting up a group email through your email provider.

Step 1: Find the class name of your custom article type

Custom article types inject a class name to the <body>tag of each page they occur on. For example, if you have a custom article type set to "FAQ," the class name injected into the <body> is faq.  You need the class name to target the CSS in later steps. If you are unsure of the class name for your custom article type, find it via one of the following options:

Via developer tools (most browsers)

  1. Navigate to one of the custom articles on which you want the feedback form to appear. 
  2. Right-click anywhere on the page and select Inspect.

Via the control panel

  1. Navigate to Control panel > System SettingsClassifications.
  2. Under the Article type classification, look for the custom article's tag value.

Step 2: Display your feedback form with CSS

  1. Once you have the class name for your article type, navigate to Control panelBrandingCustom Site CSS.
  2. Add the following CSS and replace faq with your custom article class:
.columbia-article-faq .mt-feedback-rating-container {
    display: block;
  1. Click Save.  
  2. Navigate to your custom article and verify the form displays.

What's next?

Learn how to create formatting templates to use in the editor.

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