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MindTouch Success Center

Content Feedback

Why should I encourage users to leave feedback?

Your MindTouch site should constantly be evolving, like a living, breathing document. The best way to encourage change is by eliciting and distributing feedback. Feedback will help you:

  • Ensure the intent of the documentation is realized
  • Prevents documentation from becoming stale
  • Identify gaps in the documentation
  • Highlight areas that need to be curated
  • Gives your customers a voice
     

Types of feedback

  • Editorial comments - Comments left for authors by other authors to provide feedback on articles.
  • Article quality feedback - Comments left by community or pro member users to provide feedback on the usefulness of articles.
  • Social discussion - Allows users to engage with other users and build a community of learning and discovery while providing inspiration and motivation to improve content.
  • Was this article helpful?