KCS Practice 7 Techniques
Technique 7.1: KCS Roles and the Licensing Model
The KCS licensing model defines permissions for each role: KCS Candidate, KCS Contributor, and KCS Publisher. Performance assessment must include guidance on how to advance roles. Assemble a KCS Council to address leadership and change required at all levels.
Technique 7.2: Coaching for Success
Follow KCS Methodology recommendations to select the right coaches. Leverage an Article Quality Index (AQI) as tool for coaches to help Knowledge Workers.
Technique 7.3: Assessing the Creation of Value
Follow KCS Methodology recommendations to measure the right things the right way. Placing goals on activities encourages counterproductive behavior. Connect KCS adoption to valuable business outcomes.
MindTouch Capabilities for KCS Practice 7
Capture Manager includes default KCS roles that can be customized for your implementation. Use the Capture Manager Report to gain insight into Knowledge Worker participation. KCS Training can empower your KCS Council with the knowledge and skills to guide a successful KCS program.
From the Consortium for Service Innovation: Read more about Practice 7 in the KCS v6 Practices Guide.
KCS® is a service mark of the Consortium for Service Innovation™.