Self-Service
The MindTouch responsive interface enables customers to access your product content and answer their own questions, whether on their mobile device or desktop. The result is a customer self-service experience that will improve ticket deflection, renewals, upsells, and brand advocacy.
- Content analytics
- This article outlines a content analytics strategy that includes capturing new customers, decreasing time to value and reducing churn.
- Content quality checklist
- This article provides criteria for assessing the quality of your MindTouch content.
- Effective self-service
- Self-service success is directly connected to customer loyalty. Create a self-service strategy that guides your customers to effortless success and enables your support team.
- Feedback from anonymous users
- This best practice article outlines the importance of gaining feedback from anonymous users (i.e. users who access your site without logging in).
- Site structure use cases
- A hierarchy organizes content for navigation, while Synapses builds content relationships and narrow information searches.
- Writing Style Guide
- A writing style guide is a comprehensive reference, that often links to other references, and includes standards for grammar, punctuation, word choice, style, tone, and more.