New to KCS?
Knowledge Centered Service (KCS®) is a methodology to proactively capture knowledge that is generated during your customer interactions. Then by reusing and optimizing that knowledge, accessible through a central content repository, you gain value in operational efficiency, self-service success, and organization learning and improvement. Get familiar with KCS methodology.
Implement KCS with MindTouch
- How MindTouch capabilities enable KCS Practices
- KCS v6 methodology outlines 8 Practices with specific techniques. See how MindTouch functionality can support KCS methodology.
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KCS® is a service mark of the Consortium for Service Innovation™.