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Explore MindTouch KCS Capabilities

New to KCS?

Knowledge Centered Service (KCS®) is a methodology to proactively capture knowledge that is generated during your customer interactions. Then by reusing and optimizing that knowledge, accessible through a central content repository, you gain value in operational efficiency, self-service success, and organization learning and improvement. Get familiar with KCS methodology.

Implement KCS with MindTouch

How MindTouch capabilities enable KCS Practices
KCS v6 methodology outlines 8 Practices with specific techniques. See how MindTouch functionality can support KCS methodology.
Pages: 8

KCS® is a service mark of the Consortium for Service Innovation™. 

Want to Learn KCS?

The best way to learn KCS is a dedicated workshop to truly immerse yourself in the methodology.

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