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MindTouch Success Center

Customer Success

Customer Success
Strategic content is a critical part of how success professionals continuously improve customer experience.
  • 7 ways to find content gaps
    Maintain and evolve your product knowledge with a data-driven process that creates high value customer-facing content.
  • Content-consumer needs
    Engage your stakeholders to contribute to the adoption and evolution of your product content.
  • Create a feedback loop
    Establish a feedback loop to continually improve your most valuable customer-facing content.
  • Improve community engagement
    To advance your customer engagement strategy, inspire your customers to engage with your community platform.
  • Key Performance Indicators (KPIs)
    A KPI is a measurable value that demonstrates how effectively a company is achieving key business objectives. Organizations use KPIs to evaluate their success at reaching targets.
  • User-focused effective content
    The best way to publish relevant content is to continually optimize content quality for your users, rather than employ the latest SEO tactic.  Consider 5 key aspects for creating user-focused effective content.
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