Explore how MindTouch leverages the help content you already produce to super-charge your content marketing, customer success, knowledge management, and self-service. MindTouch capabilities enhance your customer experience in the research, buy, and succeed stages of their customer journey.
- Customer Success
- Customer success is part of the DNA at MindTouch. Data about how your customers access your content, which content is most popular, what content individual customers have read prior to a service call -- this is all part of the value that MindTouch brings to help success professionals hit their KPIs, and provide continuous improvement for their customers.
- The MindTouch responsive interface enables customers to access your product content and answer their own questions, whether on their mobile device or desktop. The result is a customer self-service experience that will improve ticket deflection, renewals, upsells, and brand advocacy.