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The search-in-place tool

Written by Theresa Manzo
Product Manager at MindTouch
This page applies to:All MindTouch Versions

This article provides an overview of the search-in-place tool.
 

What is the search-in-place tool?


The search-in-pace tool is an embeddable Touchpoint tool users can use to search your MindTouch product documentation from any of your web properties or web applications. 

Example use case

Your customer has visited your e-commerce site and has found a great product to buy. The customer adds your product to the shopping cart but all of a sudden has last-minute questions about the product. The customer is ready to leave your site to search the internet but then notices your search tool in the shopping cart. The customer enters a question into the search bar and finds an article listed in the results list that seems to answers the question. The customer reads the article and the information confirms the buyer's decision to purchase. Thanks to your embedded search tool, the buyer is able to access additional information that helps inform the customer's buying decision and the customer ends up placing the order.
 

How customers experience the search-in-place tool


  1. Your customers notice the tool's search bar on your web page:

Screenshot of the search-in-place touchpoint

There is a fixed amount of white space below the search bar (determined by the search tool configuration) to display search results.

  1. Customers enter a search term, and the search tool returns product pages that live on your MindTouch site and are relevant to the search.

Screenshot of the search-in-place touchpoint results

  1. Customers have the option to view additional results or to enter a different query to search further.

Screenshot of the show more link in the search-in-place touchpoint
 

What's next?


Learn how to create, configure and embed Touchpoint tools in your web properties and applications.

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