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Create your Touchpoint for Zendesk package

Written by Ricky Nguyen
Product Analyst at MindTouch
This page applies to:MindTouch (current)

This article describes how to create and configure the Touchpoint for Zendesk before uploading it into the Zendesk environment.

After creating your Touchpoints, don't forget to upload your package into Zendesk!



  • Admin access to your site's control panel
  • Touchpoints enabled on your site
  • SSL (HTTPS) set up for your site

How to create your Touchpoint for Zendesk package

Step 1: Create your Touchpoint tools 

  1. Log in to your site.
  2. From the MindTouch toolbar, click Site tools
  3. Select Control panel.

Shows what the Site tools menu looks like

  1. Navigate to System Settings > Integrations > Touchpoint Toolbox.
  2. Create the necessary Touchpoint tools. If you need a refresher on how to create them, review the following:

You MUST include the following Zendesk hostname: for each of these Touchpoint tools!  Failure to do so will result in not being able to select the tools for the Touchpoint for Zendesk package.

It will help if you give your Zendesk-specific Touchpoint tools a common naming convention so it is easy to select them in the Zendesk package.

Screenshot of currently enabled touchpoint tools for Zendesk

Step 2: Create and download your Touchpoint package

  1. In the Touchpoint Toolbox, click Touchpoint for Zendesk.

Screenshot of create a touchpoint package in control panel

  1. Select your Touchpoint tools to include in the Zendesk package.

You will only be able to select the Touchpoint tools that have been given the Zendesk hostname

Screenshot of how to select touchpoint tools in control panel to include in Zendesk package

  1. Click Download Private App. Your Zendesk package will download as a .zip file ready for upload into Zendesk.