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MindTouch Success Center

Set up your MindTouch custom domain

Written by James Valent
Director of Support at MindTouch
This page applies to:MindTouch (current)

Customizing your domain (i.e. your URL) is a crucial part of launching your MindTouch site. A custom domain drives adoption, builds trust with your users and increases search engine optimization (SEO). Commonly, customers choose to launch their MindTouch site with a custom domain such as support.yourdomain.com or help.yourdomain.com. Configuring your custom domain will take about 24-48 hours from start to finish.
 

MindTouch requires a subdomain for your site's domain. Read our article on subdomains vs. subdirectories to learn the facts about SEO advantages.


Prerequisite


An SSL certificate is required for all MindTouch sites.
 

Anatomy of a MindTouch domain


Domain Level Description
.com The top-level domain (TLD)
example.com Fully-qualified domain
help.example.com Subdomain
help.example.com/some-directory Directory within a subdomain.
MindTouch sites cannot be configured to start at the subdirectory level.

 

To host a fully-qualified domain, prepend it with "www" (i.e. www.example.com). MindTouch does not support configuring your MindTouch site with a root-level custom domain (e.g. example.com).

 

Hosting multiple domains


​MindTouch has the ability to connect multiple domains to resolve to your site, though a main canonical domain is required. The canonical domain is the main domain to which your site will resolve. Any other domains pointed to your site will redirect to the canonical domain.
 

Example: You have configured the following two domains for your site:

  • www.example.com (set as canonical)
  • help.example.com

In the above example, when users navigate to help.example.com they are redirected to www.example.com.
 

Contact Support to configure your domain


  1. Contact MindTouch Support and let them know the domain that you would you like configured for your MindTouch site.

Before your domain will properly resolve, a MindTouch representative will need to configure your site to respond to your custom domain. You will need to own this domain and have access to the DNS settings.

  1. Update your Domain Name System (DNS) settings for the domain and set the CNAME record to lb.mindtouch.us  (lb as in "load balancer").
     

When does my custom domain become effective?


Depending on your DNS host settings, it can take up to 48 hours for DNS to fully propagate around the world, allowing users to visit your custom domain. For this reason, we recommend lowering your TTL value as low as your DNS provider will allow during the cutover. Often you may see your domain start resolving within an hour or two.  

Do not use a forwarding option that is offered through domain hosts like GoDaddy. Forwarding options only mask the site as if the domain is resolving correctly, but will NOT allow your MindTouch site to properly resolve.