A HelpRequest is an atomic unit of help delivered to a user across channels such as your success center, in-product contextual help and others. Specifically, the HelpRequest is an HTTP(s) request that is either a page view, a search query or a PDF generation. Each of these actions constitutes a unique unit of help delivered to a user:
- ► Page views
- MindTouch only tracks pages in the main name-space when possible. Templates, special and user pages are not counted.
- ► Search
- While a search counts, scrolling or viewing subsequent pages on the search results page does not count.
- ► Files
- MindTouch does not track file requests except for PDF-generated views.