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MindTouch Success Center

Product release 2018-02-01

New report: Search Insights


This week, customers using  MindTouch Responsive will notice a new report in their dashboard. Previously in our Search Report, we provided search data that helped you assess content gaps. The new report retains gathers even more data, and adds actionable insights. Some key optimizations:

  • Touchpoint, user, and group filtering, helping you to better know your customers
  • Identification of areas to decrease customer effort when researching
  • Additional data points to help identify not only gaps, but also poor search performance
  • The ability to assess the performance of recommended search

Learn how to capture your user's voice through this new report and more!

 

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Planned deprecations

 

  • Legacy Comments: MT4 & TCS
    Our legacy comments feature, used in MT4 and TCS, is scheduled to be removed on February 8, 2018. If your MindTouch site currently uses legacy comments,  contact your Customer Success Manager, or support@mindtouch.com.
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