New report: Search Insights
This week, customers using MindTouch Responsive will notice a new report in their dashboard. Previously in our Search Report, we provided search data that helped you assess content gaps. The new report retains gathers even more data, and adds actionable insights. Some key optimizations:
- Touchpoint, user, and group filtering, helping you to better know your customers
- Identification of areas to decrease customer effort when researching
- Additional data points to help identify not only gaps, but also poor search performance
- The ability to assess the performance of recommended search
Learn how to capture your user's voice through this new report and more!
- Legacy Comments: MT4 & TCS
Our legacy comments feature, used in MT4 and TCS, is scheduled to be removed on February 8, 2018. If your MindTouch site currently uses legacy comments, contact your Customer Success Manager, or firstname.lastname@example.org.