Integration Help Request Attribution
Readdressed a previous issue where Help Requests from Integrations, such as MindTouch for Salesforce and MindTouch for Zendesk, were being attributed to the API instead of to the integration
Control Panel Landing Page
We have updated the name of the Control Panel landing page from "Dashboard" to "Product Info" to better describe the information provided on that page and avoid confusion with /Special:Dashboard page.
Success Center Tip of the Week
MindTouch enables Knowledge-Centered Service (KCS®), a knowledge management methodology designed around how knowledge captured as content becomes a key asset in organizations. To learn even more, join us for an upcoming KCS v6 Practices Workshop October 9-11.
MindTouch Champion Spotlight
Christine is the Senior Operations Analyst at Old Republic where among other responsibilities, she focuses on content management within the Old Republic Knowledge Management system named "SPOT" (Support Portal and Online Training). Learn how Christine's efforts have allowed Old Republic to enhance employee onboarding and training, improve agent productivity, and boost customer engagement using SPOT.