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MindTouch Success Center

Product release 2017-01-19

Feature enhancements

  • There are no new feature enhancements at this time. 

Bug fixes

Upcoming feature enhancements

  • Touchpoint for Zendesk
    On February 9, 2017 we will be launching our newest feature, Touchpoint for Zendesk. This is a crucial tool for your support agents to understand your customer’s needs by giving search and view history context as well as providing the exact authoritative content to solve their issues. Your agents can meet your customers where they’re at, and be armed in the best way possible to deliver personalized, timely, and most importantly, impactful service.
  • Screenshot of Touchpoint for Zendesk

Future deprecations

  • Contextual help migration
    MindTouch Touchpoints were released over the summer. These embeddable building blocks allow for the sharing of MindTouch content across multiple channels. Our contextual help Touchpoint was created to replace our older version of contextual help. Over the next few months, we will be converting these old implementations over to the new contextual help Touchpoint. We will be working with those of you still using the old version, to ensure a smooth transition over to the new contextual help Touchpoint.

    Why should I convert to the new contextual help?
    • Easier to create, customize, and use
    • Allows for the use of anchors links
    • Responsive design that works on any device or resolution

    We are targeting a support deprecation date for the old contextual help implementation on March 2, 2017. If you have any questions, comments, or concerns please contact MindTouch Support.
  • IE 10 deprecation in May 2017
    Back in June, we announced the creation of a legacy browser experience that would allow users to view MindTouch content in deprecated browsers. At the time, we decided that Legacy Browser would work for IE 9 and below. Now that some time has passed and we have analyzed how MindTouch users view content in Internet Explorer, we would like to add IE 10 to that list in accordance with Microsoft's own End of Support announcement earlier this year.
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