Who is CXone Expert for?
CXone Expert (CXE) is for people who have knowledge that they want to share as a single source of truth with internal and public consumers. Whether your users are coming from a search engine or your product home page, whether they need help from a chatbot or an agent, if they're on mobile or desktop devices, CXE gets them the information they need in the ways they prefer to minimize friction.
CXone Expert is for:
- Consumers (CX)
- Agents / Employees (AX / EX)
- Technical Customer Support
- Customer Success Managers
- Knowledge Managers / Content Managers
- Anyone using a CRM to manage customer information and interactions
- Organizations that focus on knowledge-centered service (KCS)