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Expert Success Center

Type-ahead Functionality

Typeahead, or autocomplete, allows Expert to search as you type, filtering results before the query is complete with each character added. This is done through the standard interface, and integration points where Expert search has been extended into other web applications.

Autocomplete is part of Expert’s robust Intelligent Search, which is optimized to use natural language processing techniques to return the most relevant search results.

Unlike predictive search, which suggests what the user wants to type based on a partial query, Autocomplete does not make suggestions for how to complete a query.

Works with just a few characters

Autocomplete functions with as few as 3 characters, so Expert can provide search results based on a partial search term. This allows users to finish a search query without typing the completed word or phrase.

Works with partial or misspelled words

If only the first character is incorrect, Intelligent Search will not find the result. For example, "Kategory" will not find "Category" but "Categori" will find "Category".

Your site can be configured so that search will find these misspellings, but it makes search much slower and detracts from the user experience.

Does not influence results

Because it does not suggest how to complete the search query, Expert only returns results that match what has been entered and asked for. This lets the user direct their search experience, eliminating problems that can arise from predictive or suggested searches.

Expert doesn’t use search history to suggest queries. Results from one search will not affect the results of subsequent searches.

Searches content immediately after publishing

External search engines can take weeks to crawl and index site content, but content published to the platform is indexed automatically. This means your content appears in search results shortly after publishing, without any additional steps needed from users or content managers.

What page elements are searchable?

  • Page title
  • Page URL
  • Page summary
  • Page content / body text
  • Conditional content
  • Tags
  • File name
  • File title
  • File content for supported file types (for attachments that are 5 MB or smaller)

Uses privacy and permissions to determine results

Only the pages or files a user has permission to view are provided in the search results. This ensures that the content is appropriate for the user without requiring them to take any action.

How can I control which search results appear first?

The best ways to influence ranking are to optimize your content for search and use the Search Insight report to find actionable search behavior data.

There is no way to influence the weight of individual ranking factors, but you can set up search recommendations for specific queriesUse the Search Insights Report to determine which queries to set up search recommendations for.

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