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NICE CXone Expert
Expert Success Center

Search Query Logic

Applies to:
All MindTouch Versions
Role required:
N/A
Each search query is analyzed by Expert search technology, which uses natural language processing (NLP) techniques to improve the search experience for users.

Overview

Whatever you enter into the search bar is analyzed, and your query is not taken literally. Instead, Search considers the following:

  • Stemming
  • Stop words
  • Language
  • Double quotes
  • Underscores

Stemming

Search determines appropriate variations of a word in the search query. For example, the word cats is stemmed as cat, and will return results containing catcats, and catamaran. Stemming would not return results for the word scattering because the stem is compared against the beginning of a word.

Stemming does not apply to Tags.

Stop words

Search does not index commonly used words and prepositions, such as a, an, to, from, or the. This would clutter search results.

Language

Words are stemmed based on your site's language, and Expert accounts for special characters in languages like German, Russian, or Spanish.

Double quotes

When you search a query with multiple words without double quotes, each word is searched individually. Because of this, some results may rank highly despite not including all of the words in your query.

You should put double quotes around phrases if you want to search for the whole phrase, instead of individual words.

Underscores

If your search query contains words separated by underscores, Search will find files that match any word in the query, but only pages that contain exact matches to the query.

Read more about how to perform advanced searches

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