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MindTouch Success Center

Build a knowledge base Guide (TCS)

Applies to:
MindTouch TCS (legacy)
Role required:
This page applies to:MindTouch TCS
MindTouch can automatically organize pages them into a Knowledge base guide for you.

Create a single page that automatically organizes your knowledge base articles into a three sections:

  • just the "featured" pages
  • all pages grouped by how they're tagged
  • all pages listed alphabetically

Navigate to Your Knowledge Base

Home - mayzd1.jpg

Since May 10, 2011, every site comes set up with a knowledge base section of the site already created. You can find it in the left nav of your site and it's titled "Knowledge Base". Or if you just want to navigate to it append "/kb" to the root URL of your site, like this:

Create a New Knowledge Base Article

Knowledge Base - mayzd1.jpg

What you will see there is an empty knowledge base waiting to be filled. The easiest way to create an article is to use the "New Knowledge Base Article" button located at the top of the page. When you have no content in your knowledge base, there will also be a button at the bottom of the page. But that one goes away once you have posted at least one article. 

Alternative Step - Create a New Knowledge Base Article (from any page)

Any page can be included in your knowledge base guide. It just has to fit two criteria. 

  1. The article must be a page in the knowledge base section itself. In other words, it's a child page of the /kb section. 
  2. The article must be tagged as: article:task-troubleshooting, article:task-tutorial or article:task-*.

That's really all you need to do to get a page to be included in your knowledge base guide page appropriately. 

In addition to those two reserved tags, you can tag your pages with your own keywords. That way when a user selects the "View by Tags" page, pages are grouped by tags instead and can in some cases be easier to find.

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