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MindTouch Success Center

Search Insights report

Applies to:
MindTouch (current)
Role required:
Admin
The Search Insights report provides data for how users search within your MindTouch site and through your MindTouch Touchpoints.

To access the Search Insights report: go to Dashboard > Site Reports > Search insights.

This report does not require any additional configuration and automatically records real-time search behavior.

Data access

  • The new data for this report has been collected since August 7, 2017.
  • The legacy search report, Search term and queries, will continue to be available too.
  • Both search reports are only available to Admin users.
  • The data from Search Insights is not available for export or download.

Report capabilities

  • Discover content gaps in the user search experience to improve or create new documentation. 
  • Analyze trends for different user types to enhance your user experience.
  • Understand user behavior to add context to improve user adoption.
  • Identify keywords to target and organize documentation into topic clusters.
  • Leverage insights to inform and enable other departments such as Success, Support, and Product.

Search-Insights-Report.png

  1. Filter - Adjust the data by specific sources, user types, timeframes, and keywords.
  2. Discover trends - Data visualization provide a high-level overview of the search performance of your site.
  3. Analyze queries -  View high-level metrics for queries or click a query for more details for that particular search.