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MindTouch Success Center

Manually redirect a page

Manual redirects allow you to address 404 (page not found) sessions.

Although MindTouch automatically creates page redirects in most cases, there may be times when you need to create a manual redirect. For example, if you want to send visitors to a central page for deprecated content or if a dated external URL that was not set up as a Content ID is sending traffic to a 404 page on your site. 

Add a manual redirect

Edit your outdated page

  1. Navigate to the outdated page.
  2. Open the page in Edit mode. 

    You must edit the page as a Live page. Redirecting is NOT supported in Draft pages.

  3. From the editor toolbar, select View > Source.
  4. Delete all existing content or code on the page.
  5. Copy the following code into the page.
    #REDIRECT [[path/to/page]]
    
  6. Replace path/to/page in the above code with the path of the page to redirect to. The path is the part of the URL after your domain (e.g. https://www.example.com/Advanced-content/ Videos). Make sure to include the double brackets.

    Redirects can only be set to another page on your MindTouch site. External redirects outside your MindTouch site are not supported.

  7. If the URL contains encoded characters, the redirect snippet URL specials characters must be changed to decoded format.
  8. Do not change to the WYSIWYG view before saving or the redirect will NOT work.
  9. Click Save.

What if I the outdated page no longer exists?

If you have deleted an outdated page, the page may show up as a 404 (a page not found) in Google. If you are getting substantial traffic to a non-existing page, restore the deleted page or recreate the page with the same title in the same location.

Troubleshooting

  • Does your destination path contain punctuation or special symbols? If so, you can use a URL Decoder tool to resolve any special punctuation in the URL.
  • Did you exit Source view before saving? Repeat the redirect steps and make sure to save before.
  • Is your path surrounded by double brackets? If not, make sure to add them back in.

It is not possible to manually redirect a page to a Path.

Remove a manual redirect from a page?

When you add a redirect to a page, MindTouch treats the page as deleted. To remove a manual redirect, follow steps to restore the deleted page and then modify as needed.

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