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NICE CXone Expert
Expert Success Center

Downloadable report missing data

Applies to:
MindTouch (current)
Role required:
Admin

Issue

Downloadable report (like User Activity) is missing data on the last day of the month.

Resolution

Contact support to backfill the data.

Cause 

Data for large sites do not get completely filled daily if there is high volume.  Every day, the data for the month is recompiled.  On the first of the month, the last month does not get compiled.

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