Community Scoring Report
- Applies to:
- MindTouch (current)
- Role required:
- Admin
Results can be narrowed based on search queries or extended by using advanced search operators. This report can also be downloaded as a .csv for offline analysis.
Access the report
From the MindTouch toolbar, navigate to Site tools > Dashboard > Site Reports > Community Scoring.
Use the report
Report on search query: Filter for a specific search query to see how users rate content regarding a specific product or feature. Enter a term to only display results for articles that contain that keyword.
High level details: Includes number of Pages with ratings, Average quality score represented as a percentage, and percentage of Unrated pages among your content.
Page count graph: Graphical display of the number of pages rated for a specific score range.
Report table: Displays page rating details
- Page: Page title (hyperlinked to the actual page), parent page, and page tags.
- Rating: Overall rating for the article.
- Votes: Number of people who have rated the article.
- Last edited: Date the article was last edited.
- Views (binocular icon): How often the article was viewed, including Pro, Community, and Anonymous users.
- Edits (pencil icon): How often the article was edited.
Tips to use the report
- Look for trends. Determine whether your most popular content may be related to having been recently updated or to trending topics based on newly released features.
- Prioritize content efforts. Based on of page views and scoring, concentrate your efforts on articles that should be doing well.
- Sort articles alphabetically by clicking the up and down arrows in the table header.
- Sort by highest rated pages: The highest rated pages within your site should be featured within your marketing channels and regularly promoted by your support agents
- Sort by lowest rated pages: The lowest rated pages should be targeted in your documentation lifecycles to be updated. Be sure to cross-reference customer feedback on these pages by managing feedback in a knowledge queue.
Download the Community Scoring Report
If you do not see an option to download the report, contact the MindTouch Support Team.
- Find the message above the graph In the Community Scoring Report that includes "You can also export the table from this report as a CSV file."
- Click the words CSV file to download the report.
Report details
| Field | Type | Description |
|---|---|---|
| Title | string | Title of page. |
| Path | string | Location of page, in the format xxx/xxx/xxx/... |
| Page ID | number | Unique page identifier. |
| URI | string | Page address, in the format https://your_domain.com/xxx/xxx/xxx/... |
| Rating Count | number | Total number of ratings for a given page. |
| Rating Score | number | Average rating for a given page. |
| Last Editor | string | Email address of the most recent editor. |
| Language | string | Language code (eg. en-US, fr-FR). |
| Timestamp | time stamp |
Date of last edit, in the format: yyyy-mm-dd hh:mm:ss |
| Age (days) | number | Total days since page was last edited. |
| Comments | number | Total comments posted for the given page. |
| Files | number | Total files (including images) attached to the given page. |
| Views | number | Total page views. |
| Revisions | number | Total revisions to the given page. |
| Tags | string | List of all tags and classifications on a given page. |
| Rating Seated Count | number | Number of pro member ratings for the given page. |
| Rating Seated Score | number | Average pro member rating for the given page. |
| Rating Unseated Count | number | Number of community member ratings for the given page. |
| Rating Unseated Score | number | Average community member rating for the given page. |
| Rating Anonymous Count | number | Number of anonymous member ratings for the given page. |
| Rating Anonymous Score | number | Average anonymous member rating for the given page. |