Skip to main content
MindTouch Success Center

Page Views Report

Applies to:
MindTouch (current)
Role required:
Admin
See how your customers are interacting with your content on a more granular level—to see how effective your content is by getting insight into what your customers are looking at and where they’re spending the most time.

Access Page Views report

Navigate to Site tools > Dashboard > Customer Experience Reports > Page Views.

Report components

Export options (gear icon)

  • Download as PDF
  • Download as CSVs
  • Send (email reports immediately)
  • Schedule (email reports on a schedule)

Filters and Run

  • Date
  • Date View
  • Group
  • User Type
  • Page Location
  • Article Type
  • Run button

Data

Page Views Overview

Format: Tiles of Total Page Views, Unique Page Views, Average Time on Page, and Average Scroll on Page

Interaction options:

  • Hover over a tile to show and click 3 dots menu for Download Data options
    Customer Experience Reports 3 Dots Download Data

Page Views over Time

Format: Bar chart of number of Page Views

Interaction options:

  • Hover over chart to show and click 3 dots menu for Download Data options
    Customer Experience Reports 3 Dots Download Data
  • Hover over any part of the bar chart to see a details popup of date and specific value

Page Views by User Type

Format: Doughnut chart of Pro Member, Community Member, and Anonymous page views

Interaction options:

  • Hover over chart to show and click 3 dots menu for Download Data options
    Customer Experience Reports 3 Dots Download Data
  • Hover over any part of the doughnut chart to see a details popup of specific value

Page Views by Article Type

Format: Doughnut chart of Category, Guide, Topic, How-To, Reference, and any custom article types

Interaction options:

  • Hover over chart to show and click 3 dots menu for Download Data options
    Customer Experience Reports 3 Dots Download Data
  • Hover over any part of the doughnut chart to see a details popup of specific value

Page Engagement

Format: Data table of Page Location, Page Views, Unique Page Views, Avg Time on Page (seconds), and Avg Scroll on Page

Interaction options:

  • Hover over table to show and click 3 dots menu for Download Data options
    Customer Experience Reports 3 Dots Download Data
  • Click a column label to select it as sort value
  • Click a selected label to reverse the sort order
  • Click the gear to open the Column Options menu

    • Freeze: freezes one or more columns to the left side of the table
    • Copy Values: copies the column header and all the values in the selected column
    • Autosize All Columns: resizes the column widths to fit the column heading name or its longest data value
    • Reset All Column Widths: resizes the columns back to their default widths
       

Filter tips

  • Auto-suggest: For Group, User Type, Page Location, and Article Type filters, click into each filter field with is equal to (default) filter type selected to trigger the auto-suggest options before using other filter types.
  • Filter field entries: Ensure selected filter field entries are accepted with grey background before clicking Run. Filter field entries are case sensitive.

Video:  Page View report

Considerations

  • Depending on query size, data may take up to a minute to load. A spinning wheel indicator will appear until each data component loads and the Stop button will change to Run when all components complete loading.
  • Data settling period: The data for the most recent previous day should be considered incomplete and will likely increase (usually by less than 1%) the following day.
  • The report times out after 1 hour of inactivity - refresh browser to reconnect or see 401 error troubleshooting
  • Report labels are not localized on non-English MindTouch sites
  • The report service, powered by Looker, has weekly maintenance hours when reports may be unavailable
    • Sunday and Wednesday: 4am-6am UTC (9pm-11pm Pacific)

The data for this report has been collected since May 1, 2020 and is current through each previous day due to nightly data processing.

  • Was this article helpful?