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MindTouch Success Center

Page Views Report

Applies to:
MindTouch (current)
Role required:
Admin

The Page View report gives you visibility into who is consuming content, how, and from where.  Use this information to make more informed knowledge management and optimization decisions. 

Learn more about the Page View report

Access Page Views report

Navigate to Site tools > Dashboard > Customer Experience Reports > Page Views.

Page Views Report Layout.png

Report components

Export options

All of the export options can be found in the Dashboard Actions menu
Dashboard actions menu.png

  • Download as:
    • PDF
    • CSV
  • Schedule Delivery (email reports right away or on a schedule)

Filters and Reload

  • Date
  • Date View
  • Group
  • User Type
  • Page Location
  • Article Type
  • Engagement Channel
  • Exclude Bot Traffic
  • Reload Reload.png
  • Show/hide filters Show:hide filters.png
  • Reset filters option (located in the Dashboard Actions menu)

Data

Page Views Overview

Format: Tiles of Total Page Views, Unique Page Views, Average Time on Page, and Average Scroll on Page

Page View Report Overview Tiles

Interaction options:

  • Hover over a tile to show and click 3 dots menu for Download Data options
    Customer Experience Reports 3 Dots Download Data

Page Views over Time

Format: Bar chart of number of Page Views

Interaction options:

  • Hover over chart to show and click 3 dots menu for Download Data options
    Customer Experience Reports 3 Dots Download Data
  • Hover over any part of the bar chart to see a details popup of date and specific value
    page views barchart details

Page Views by User Type

Format: Doughnut chart of Pro Member, Community Member, and Anonymous page views

Interaction options:

  • Hover over chart to show and click 3 dots menu for Download Data options
    Customer Experience Reports 3 Dots Download Data
  • Hover over any part of the doughnut chart to see a details popup of specific value

    page views doughnut chart user type details
  • Click the chart labels (Anonymous, Community Member, Pro Member) to toggle each user type off or back on in the doughnut chart.
    User Type Doughnut.gif

Page Views by Article Type

Format: Doughnut chart of Category, Guide, Topic, How-To, Reference, and any custom article types

Interaction options:

  • Hover over chart to show and click 3 dots menu for Download Data options
    Customer Experience Reports 3 Dots Download Data
  • Hover over any part of the doughnut chart to see a details popup of specific value

    page views doughnut chart article type details
  • Click the chart labels (Category, Guide, How-To, Reference, Topic, not set) to toggle each user type off or back on in the doughnut chart.
    Article Type Doughnut.gif

Page Engagement

Format: Data table of Page Location, Page Views, Unique Page Views, Avg Time on Page (seconds), and Avg Scroll on Page

Interaction options:

  • Hover over table to show and click 3 dots menu for Download Data options
    Customer Experience Reports 3 Dots Download Data
  • Click a column label to select it as sort value
  • Click a selected label to reverse the sort order
  • Click the three dot menu (3 dot menu for dashboard actions.png) next the column label to open the Column Options menu
    page views column options menu
    • Freeze: freezes one or more columns to the left side of the table
    • Copy Values: copies the column header and all the values in the selected column
    • Autosize All Columns: resizes the column widths to fit the column heading name or its longest data value
    • Reset All Column Widths: resizes the columns back to their default widths

 Filter tips

  • Auto-suggest: For GroupPage Location, Article Type, and Engagement Channel filters, click into each filter field with is equal to (default) filter type selected to trigger the auto-suggest options before using other filter types.
  • A drop down arrow will appear when the auto-suggest options are available. 
    filter drop down menu.png
  • Filter field entries: Ensure selected filter field entries are accepted with grey background before clicking reload Reload.png. Filter field entries are case sensitive.
    Page views filter menu.png

 

Considerations

  • The data for this report has been collected since May 1, 2020 and is current through each previous day due to nightly data processing.
  • Depending on query size, data may take up to a minute to load. A spinning wheel indicator will appear until each data component loads and the cancel reload button Cancel reload.png will change to the reload Reload.png button when all components complete loading.
  • Data settling period: The data for the most recent previous day should be considered incomplete and will likely increase (usually by less than 1%) the following day.
  • The report times out after 1 hour of inactivity - refresh browser to reconnect or see 401 error troubleshooting
  • Report labels are not localized on non-English MindTouch sites
  • The report service, powered by Looker, has weekly maintenance hours when reports may be unavailable
    • Sunday and Wednesday: 4am-6am UTC (9pm-11pm Pacific)
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