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MindTouch Success Center

Customer Insights Report

Applies to:
MindTouch (current)
Role required:
Editor
Also known as the User View and Search Report, the Customer Insights Report provides a full list of user view and search activity.

Access Customer Insights Report via Dashboard

  1. Navigate to Site Tools > Dashboard > Customer Experience Reports > Customer Insights.
  2. In the User Activity for field, enter the User Activity ID for a user, which must exactly match the full username as listed in the MindTouch Control Panel.
  3. Click View.

Pro Member role Admin is required to view and download CSV results in the Customer Insights report. All other Pro Members roles can only view Customer Insights Results for Community Members. 

Access Customer Insights Report via Control Panel

  1. Navigate to Site Tools > Control Panel > Users & Groups > Users.
  2. Find a user you want to see activity for and click the chart icon in far right Actions column.
  3. The Customer Insights report will open in a new tab populated with the user's activity.

Download Customer Insights Report

If you do not see an option to download the report, contact the MindTouch Support Team.

  1. From the Customer Insights Report, scroll down to the Report download section.
  2. Select a month from the dropdown menu and click Download.
  3. If needed, unzip the .csv.gz file that downloads.

Report details

Field Type Value
Time time stamp

Format: yyyy-mm-dd hh:mm:ss
Clock: 24 hrs
Time Zone: UTC

Type string Event type.
User ID number Unique user identifier.
Page Path string Location of current page, in the format xxx/xxx/xxx/...
Page ID number Unique page identifier.
File string File name.
Search Query string Search term entered into MindTouch search engine.
Search Path string Location from which search query was made, in the format xxx/xxx/xxx/...
Search Constraint string Lists the array of constraints (tags, classifications, path) specified for a given search query.
Search Total Results number Total results found for given search query.
Search Total Recommended number Total recommended results found for given search query.
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