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MindTouch Success Center

Analytics and tracking tool integration

Applies to:
All MindTouch Versions
Role required:
Admin
Follow these instructions for setting up common third-party tracking tools like Adobe Analytics, Hotjar, Pendo, Gainsight PX, or MixPanel.

Integrate Analytics Tracking code into MindTouch

Use these instructions for setting up additional third-party analytic tracking scripts on your MindTouch site. For best results, follow the instructions from your tracking tool on how and where to integrate your code. 

Third-party scripts work with MindTouch like they would on any other web property; however, there is no guarantee that all scripts will work 100% using these methods.

Prerequisites

  1. Admin access to the Control Panel of your MindTouch site
  2. Access to the third-party script you need to embed

Third-party analytics tracking will not work for Touchpoints and Integrations. Tracking will only apply to web and mobile applications. 

If your tracking code needs to appear before the closing </head>

  1. Login to your MindTouch site as an admin and navigate to the Control Panel
    1. Access the Control Panel from MindTouch Toolbar > Site tools menu > Control Panel
  2. In the Control panel click the Custom HTML link under the Branding heading in the left navigation panel
  3. Paste your code in the Page HTML Head textarea and click Save

If your tracking code needs to appear after the closing </body>

  1. Login to your MindTouch site as an admin and navigate to the Control Panel
    1. Access the Control Panel from MindTouch Toolbar > Site tools menu > Control Panel
  2. In the Control panel click the Custom HTML link under the Branding heading in the left navigation panel
  3. Paste your code in the Page HTML Tail textarea and click Save

Changes made to the Custom HTML are final and cannot be reverted

success.mindtouch.com_deki_cp_custom_html.php.png

 

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