The CXone Expert platform enables you to publish with WYSIWYG authoring, organize, maintain, and optimize your content.
Content Tools in Dashboard: Content ID Manager | Draft Manager | Link Manager | Page Classification Manager | Path Manager
- Create and maintain content, manage workflows, and apply custom objects.
- Site Organization
- Manage site structure, configure permissions and privacy, organize content, and create paths for guided navigation.
- Content Maintenance
- Move content, set up page subscriptions & notifications, manage links, and monitor content quality.
- Reports deliver insight into the usage and efficiency of your content.
- Search within CXone Expert and make your content available to search engines.
- Self-Service Style Guide
- Follow a style guide to optimize customer self-service content for users.