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MindTouch Success Center

Analyze user behavior (TCS)

This page applies to:MindTouch 4 and MindTouch TCS

Overview

This document explains how to access and utilize reports created by MindTouch's Behavioral analytics. These reports allow you to easily and effectively monitor the growth of your site, manage the quality and age of your content, and examine the interactions users have with your site. 

Reports

To access the MindTouch reports, click on the Reports link at the top of the screen. This will take you to the following screen where you will be able to see the Site Activity.

Site Activity

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The Site Activity report provides a benchmark for the growth of your site.  It shows the number of pages that have been created, the number of pages that have been edited, and the number of users that have signed up for the site. The default time frame for the report is 14 days, but you can go as far back as 60 days by changing the value of the Number of days dropdown and clicking Set days.

File:MindTouch_User_Guide/004_Reports/days.png

Site Activity is a great report to pick up on trends that you can investigate deeper with the other reports.

Site Activity is limited to the last 500 recent changes made within your site. This includes page renames, moves, restriction updates, deletes, comments, and other page updates. For reference, you can see your site's last 500 recent changes by navigating to the Recent Changes section of your site.

The "Number of days" drop-down option allows you to expand the date range of reported data while still working within the last 500 recent changes. 

Community Scoring

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The Community Scoring report uses analytics to ensure your pages are fresh and relevant. The feedback that users provide by giving your articles thumbs up or thumbs down are aggregated on this report, presenting you with a snapshot of where your quality content is and where you need to improve.  

The Community Scoring report page displays:

  • Your community score distribution (graph)
  • Number of pages that have been rated
  • Average quality score
  • Percentage of unrated pages
  • Page information
    • Name of page
    • Rating
    • Number of votes
    • Date last edited
    • Number of views
    • Number of edits
    • Number of comments (Click on the comments hyperlink to review comments made on the page)

You can filter the results of the report by entering search terms in the Report on search query field and clicking Search. The report will update to show the corresponding results. 

Content Aging

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The Content Aging report provides a snapshot of how old your pages are getting, allowing you to refresh and update them or to determine if they are still useful to your audience.

The Content Aging report page displays:

  • Your content age distribution (graph)
  • Number of pages counted in the report
  • Average number of days since the last edit
  • Number of pages that haven't been edited in over 2 years
  • Page information
    • Name of page
    • Rating 
    • Number of votes 
    • Date last edited 
    • Number of views 
    • Number of edits
    • Number of comments (Click on the comments hyperlink to review comments made on the page) 

You can filter the results of the report by entering search terms in the Report on search query field and clicking Search. The report will update to show the corresponding results. 

Search

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The Search report allows you to see what users are searching for, what they are finding, and what they aren't finding.

The first screen on the search report shows the popular search terms along with a table that lists the number of hits, the date last searched, and the top clicked result for each term.

If you look closer at this example table, you'll see that ignition has been searched for 30 times, but no one clicked on any of the results, as there are no articles listed as the Top clicked result. You can pretty safely assume that means that no search results were found.

File:MindTouch_User_Guide/004_Reports/search_report2.png

 

You'll notice that navigation does have a Top clicked result. Clicking on navigation under the Search query column will take you to the following page:

search_drill_down.png

Here you can see all of the search results that have been selected in the past 30 days when someone has searched for navigation.  You are also able to see the number of times each article has been clicked, the last time it was selected during a search, and the average position within the search results. The position shows a min and max, too, so you can see the position within the time frame and how/if it adjusted. 

At the bottom of the report you'll see the Previously executed queries, which shows the last search query before the search query you're viewing. In this example, you'll see that someone searched for ignition right before searching for navigation.

 

After reviewing the results of the Search report, you may want to take the following actions: 

On top of the documentation benefits, the Search report allows you to see the terminology that users are searching with and provides insight into the features and functions that users may be looking for, but that aren't currently part of your product. This information can be valuable to your marketing and product teams.

What's Next

You may find it helpful to compare the reporting we provide within MindTouch with other systems, like support ticketing, so that you can see if the categories that users are submitting tickets under are covered by your documentation.