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MindTouch Success Center

Enable and manage feedback (TCS)

This page applies to:MindTouch 4 and MindTouch TCS


MindTouch provides you with most direct connection to your customers and prospects.  With MindTouch, your support agents drive adoption and self-help while also enabling your customers to become experts.  The key to success with MindTouch lies in your ability to evolve your knowledge.  To do so, it is crucial that you create an environment that thrives on feedback and collaboration.  

Feedback Best Practices

Knowledge Feedback

Actively engaging your users and agents ensure that you're knowledge will continuously improve.  Encourage your users to actively participate in improving and evolving your MindTouch site.  Feedback can be provided on an individual knowledge article or during a search.  

Tip:  Direct all your user and agent feedback to your CRM or a shared email inbox to organize and triage your "knowledge queue"

Knowledge Comments

Capture feedback and engage with your users by using MindTouch comments.  Comments provide a collaborative interface to engage with your users and agents.  To monitor comment activity, simply subscribe to page notifications to receive an email for corresponding comment activity. 


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