SAP provides an intuitive interface for your agents to interact with your customers through multiple channels including social media. Integrating MindTouch with SAP will allow your agents to have automatic recommendation of solutions from the MindTouch Help center in the SAP interface.
What are the benefits of this feature?
Integrating the MindTouch Help center with SAP will provide the following benefits for your agents:
- Decreased time to close for tickets
- Ability to ramp up new agents faster
- Decreased ticket submission because of self service access