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MindTouch Success Center

Why should I integrate with support and help desk systems? (MT4)


MindTouch can integrate with a host of Support Ticketing and Helpdesk systems.  This section covers all of the supported integrations, and is most useful for support agents and site owners.

What are the benefits of this feature?

Integrating MindTouch with your Support Ticketing or Helpdesk system will provide the following benefits to your agents and customers:

Benefits to your agents

  • Quick access to your MindTouch documentation from any ticket
  • Ability to create a new article from a support ticket
  • Ability to associate articles with a case with a single click
  • Include MindTouch articles in a response with a simple drag and drop
  • Centralized location for all documentation

Benefits to your customers

  • Faster response times for support
  • Easier access to documentation as it is being published by agents
  • Making self service easier

 

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